Purchase & Subscription FAQ

Effective Date: August 12, 2025
Version: 1.0

Overview

This document answers common questions about Daily Japanese Listening subscription service purchases, restoration, management, and other issues to help you use our premium features smoothly.

How to purchase membership service?

  1. Open Daily Japanese Listening app
  2. Go to Membership Page
  3. Select a suitable subscription plan (Monthly/Annual)
  4. Tap Subscribe Now and complete Apple ID payment

What payment methods are supported?

We process all paid subscriptions through the App Store, supporting: - Credit/Debit cards linked to Apple ID - Apple Pay - App Store gift card balance

What are the subscription prices?

Specific prices vary by region. Please check current pricing within the app. We offer: - Monthly Subscription: Continuous monthly service - Annual Subscription: Annual payment with discount

Purchase Restoration Questions

Membership privileges disappeared after changing devices?

If you find membership privileges missing after switching devices, please restore following these steps:

  1. Ensure login with the same Apple ID on the new device
  2. Open Daily Japanese Listening app
  3. Go to Membership Page
  4. Tap Restore Option button

Note: The restoration process may take a few seconds, please be patient.

What if restore purchase fails?

If restore purchase is unsuccessful, try the following solutions:

  1. Check Network Connection: Ensure device is connected to stable network
  2. Restart App: Completely close the app and reopen
  3. Check Apple ID: Confirm current logged-in Apple ID is the same as used for purchase
  4. Wait for Sync: Apple server sync may need some time
  5. Restart Device: Restart iPhone/iPad and try again

Cross-region membership service usage

Important Reminder: If you frequently switch between different regions’ App Store IDs, membership privileges may not display properly.

Multi-device Usage Questions

How many devices can one membership account use?

Daily Japanese Listening membership service is tied to your Apple ID and can be used on all your devices, with the following considerations: - Simultaneous Usage: Avoid using on too many devices simultaneously as it may affect service stability - Device Switching: Can switch between different devices normally - Data Sync: Learning progress and settings automatically sync between devices

How to switch between multiple devices?

  1. Open the app on new device and login with same Apple ID
  2. Go to membership page, tap Restore Option
  3. System will automatically sync your membership privileges

Subscription Management Questions

How to cancel auto-renewal?

  1. Open App Store app
  2. Tap profile picture in the top right corner
  3. Select Subscriptions
  4. Find Daily Japanese Listening
  5. Tap Cancel Subscription

Can I still use membership features after canceling subscription?

How to check subscription status and expiration time?

Method 1: Check within app 1. Open app, go to membership page 2. View current subscription status and expiration info

Method 2: Check through App Store 1. Open App Store app 2. Tap profile picture in top right corner 3. Select Subscriptions to view detailed information

Payment Problem Solutions

“Cannot connect to App Store” prompt during purchase

This is usually a network or Apple server issue:

  1. Check Network: Ensure normal network connection
  2. Retry: Wait a few minutes and try again
  3. Restart Device: Restart and try purchasing again
  4. Check Apple Service Status: Visit Apple System Status page to confirm service is normal

Payment successful but no membership privileges received

Due to Apple payment system delays, the following may occur:

Solutions: 1. Wait 5-10 minutes for system to complete sync 2. Tap Restore Option on membership page 3. Restart app and check again

If still unresolved: Please contact our customer service with purchase proof.

“This item is not available for purchase” message

Possible reasons for this situation:

  1. Regional Restrictions: The subscription may not be supported in your region
  2. Account Issues: Apple ID has payment restrictions
  3. Age Restrictions: Does not meet purchase age requirements

Solutions: Check Apple ID account status, or contact Apple support

Data Synchronization Questions

Will learning progress and bookmarked content sync?

What if synchronization is abnormal?

If you find data synchronization is not working properly:

  1. Check Network Connection: Ensure stable device network
  2. Re-login: Logout and re-login to the app
  3. Manual Sync: Use restore option on membership page to trigger sync
  4. Contact Support: If problem persists

Other Common Questions

What membership features are included?

Please check specific membership benefits on the app’s membership page, typically including: - Unlimited listening practice - Offline download feature - Ad-free experience - Exclusive learning content

Can I get an invoice?

Since payment is processed through App Store, invoices need to be requested from Apple: 1. Login to reportaproblem.apple.com 2. Find relevant order 3. Request invoice or receipt

Are there student discounts?

Currently we offer unified pricing through App Store, no specific student discounts. Please watch for limited-time promotional activities within the app.

Technical Support

How to get help with other issues?

If the above solutions cannot resolve your problem, please contact us through:

Email Support: [email protected]
Business Hours: Monday-Friday 9:00-18:00 (UTC+8)
Response Time: Reply within 24 hours

Please provide when contacting: - Device model and system version - App version number - Detailed problem description - Relevant screenshots or error messages

Version Update Notes

We continuously improve payment and subscription experience. If you encounter payment or restore purchase related issues during use, we recommend:

  1. Update App: Ensure using the latest version
  2. Report Issues: Report specific situations to us
  3. Follow Announcements: Pay attention to in-app update notes

Other Information

Terms of Service

Using our paid services indicates your agreement to our Terms of Service and Privacy Policy. Please view detailed terms within the app.

Customer Rights

We are committed to providing quality Japanese learning services to users. If unsatisfied with services, you may apply for refund according to our refund policy.

Daily Japanese Listening reserves the right of final interpretation of this document

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